Returns & Refunds
Return and Refund Policy
At Ethereal, we strive to provide our valued customers with the highest quality clothing and exceptional service. We understand that there may be instances where you may need to return or exchange a product. This Return and Refund Policy outlines the guidelines and procedures for returns, refunds, on our website. Please read this policy carefully to ensure a smooth and hassle-free experience.
Eligibility for Returns or refund
1.1 Clothing Items:
We accept returns and exchanges for clothing items within 10 days from the date of purchase, provided the item is unworn, in its original packaging, and in a resalable condition. Any item that shows signs of wear, alteration, or damage will not be eligible for return or exchange.
1.2 Non-Clothing Items:
Non-clothing items, such as accessories or footwear, are subject to their own specific return and exchange guidelines, which will be mentioned on the product page or communicated separately.
Return Process
2.1 Initiating a Return:
To initiate a return or, please contact our customer support team through our website or via email. You will need to provide your order number, details of the item you wish to return or exchange, and the reason for the return. Our customer support team will guide you through the process.
2.2 Return Shipping:
If you are eligible for a return or exchange, we will provide you with a return shipping label. The cost of return shipping will be your responsibility unless the return is due to our error or a defective product.
2.3 Packaging:
Please ensure that the item being returned or exchanged is securely packaged to avoid any damage during transit. We recommend using the original packaging, if available, or similar protective materials.
2.4 Tracking:
We highly recommend using a tracked shipping method when returning an item. This will allow you to monitor the shipment and ensure its safe arrival.
Refund Process
3.1 Refund Eligibility:
Once we receive your returned item and verify its condition, we will process your refund. Refunds will only be issued for items that meet the eligibility criteria outlined in Section 1.
3.2 Refund Method:
Refunds will be issued in the original form of payment used during the purchase. Please allow up to 10 business days for the refund to be processed and reflected in your account.
3.3 Non-Refundable Items:
Certain items are non-refundable, promotional items, and final sale items, unless they are faulty or damaged upon receipt for which we recommend video taping the entire unwrapping of our products so we can easily acknowledge our mistake and help you with your refund if possible .
Faulty or Defective Items
5.1 Reporting a Faulty or Defective Item:
If you receive a faulty or defective item, please contact our customer support team immediately with details and photographic evidence of the issue. We will assess the situation and provide you with appropriate solutions, which may include a replacement, repair, or refund.
5.2 Warranty:
Some items may come with a manufacturer's warranty. If applicable, the warranty details will be mentioned in the product description or packaging. Please refer to the warranty information for specific instructions on how to handle faulty or defective items covered under warranty.
Final Sale and Clearance Items
6.1 Final Sale and Clearance:
Items marked as final sale or clearance are not eligible for return unless they are faulty or defective. Please review your order carefully before making a purchase.
Changes to the Return and Refund Policy
7.1 Policy Updates:
Ethereal reserves the right to update or modify this Return and Refund Policy at any time. Any changes made will be effective immediately upon posting the revised policy on our website. It is your responsibility to review this policy periodically for any updates.
Contact Us
If you have any further questions or require assistance regarding our Return and Refund Policy, please feel free to contact our customer support team through our website or via email. We are here to help and ensure your satisfaction with every Ethereal purchase.
Last updated: Oct, 10th 2024