Shipping Policy
Shipping Policies for Ethereal Clothing
Thank you for shopping at Ethereal, the premier destination for stylish and sustainable clothing. We are committed to providing you with the best shopping experience, which includes transparent and detailed shipping policies. Please read the following information to understand our shipping process, delivery options, international shipping, tracking, and more.
1.Processing Time:
Once your order is placed, please allow 1-2 business days for our team to process and package your items. During peak seasons and holidays, processing times may be slightly longer, but we will always strive to fulfill your order as quickly as possible.
2. Shipping Methods and Carriers:
We partner with reputable shipping carriers to ensure the safe and timely delivery of your Ethereal clothing. Currently, we offer the following shipping method.
A. Standard Shipping: Our standard shipping option utilizes ground shipping services and is available for domestic orders. Estimated delivery times for standard shipping typically range from 3 to 7 business days, depending on your location within PAKISTAN .
B, Express Shipping: For customers who require expedited delivery, we offer express shipping services. With express shipping, your order will be prioritized and delivered within 1 to 3 business days, depending on your location. Please note that express shipping may include additional charges.
3. Shipping Costs:
Shipping costs are fixed for entire Punjab province may varry for prder out side the province.
4. Order Tracking:
Once your order has been processed and shipped, we will provide you with a tracking number via email. This tracking number will allow you to monitor the progress of your package and estimate the delivery date. You can easily track your order by visiting the provided website of our shipping partner and entering the tracking number in the designated tracking section.
5. International Shipping:
Ethereal is currently not providing international shipping, exceptions can be made if contacted to our helpline numbers, yet the shipping expense will be charged from the customer according to there given country/address.
6. Order Modifications and Address Changes:
If you need to modify your order or change the shipping address after it has been placed, please contact our customer support team as soon as possible. We will do our best to accommodate your request. However, please note that once an order has been shipped, modifications may not be possible.
7. Lost or Damaged Packages:
In the unlikely event that your package is lost or arrives damaged, please notify us immediately. We will work with the shipping carrier to resolve the issue and ensure you receive your order or a replacement in a timely manner. It is important to retain all original packaging materials and documentation for claims purposes we recommend to video tape the unpacking of our products and review it from all sides so you have a proper prove and help us in acknowledging our mistakes so we can help you ASAP without any delay.
8. Holidays and Peak Seasons:
During holiday periods and peak seasons, such as Black Friday or Eid, shipping carriers may experience delays due to increased shipping volumes. While we strive to ensure prompt delivery, please allow for additional time during these periods.
9. Multiple Item Orders:
If you place an order with multiple items, please be aware that they may be shipped separately, depending on availability. You will receive individual tracking numbers for each package, allowing you to track them separately.
10. Customer Support:
If you have any questions, concerns, or need further assistance regarding shipping or any other aspect of your order, our dedicated customer support team is here to help. You can reach out to us via email, phone, whatsapp, or any social media platform we exist on and we will respond to your inquiries promptly.
We hope these shipping policies provide you with the necessary information regarding the shipment of your Ethereal clothing. At Ethereal, we are committed to delivering your order in a timely manner, ensuring a smooth and enjoyable shopping experience. Thank you for choosing Ethereal, and we look forward to serving you!